LEGAL INFORMATION
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Fees
Rescue Accident Assistance
Ltd refers personal injury compensation claim enquiries to a panel of
specialist solicitors who are regulated by the Law Society. When a claim is
accepted by the appointed solicitor, the solicitor pays Rescue Accident
Assistance Ltd a referral fee for its services. This fee is paid by the
solicitor, and not the client, and ensures that the services of Rescue Accident
Assistance Ltd are free of charge to the client.
All services provided by
Rescue Accident Assistance Ltd and The Panel Solicitors are FREE OF CHARGE to
the client. We only provide services covered under a CFA or No Win No Fee
agreement. In addition we cover our clients with After The Event Insurance
which is also FREE OF CHARGE to the client.
You may however be liable for any costs incurred by the solicitor should you decide to withdraw your claim 14
days after your signed agreement has been received or if you do not attend a
medical appointment that has been arranged without cancelling it.
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Complaints Procedure
Rescue Accident
Assistance Ltd is committed to providing a very high standard of service, but
if you are not happy with any aspect of the service we provide, we need you to
tell us about it, as this will help improve our standards and systems.
Even though this is
the case, we realize that occasionally something can happen which leaves you
dissatisfied. If this occurs we would like to be given the chance to resolve
any problems or difficulties. We always aim to resolve such matters as soon as
we can.
How to Complain
If you have a cause
for complaint in respect of the claims management service we provide that is
regulated by the Compensation Act 2006, then please let us know. You can write
or e-mail us at:
Rescue Accident Assistance Ltd
Dalton House
60 Windsor Ave
London
SW19 2RR
Tel: 0845 299 7790
Fax: 0845 280 2160
E-mail:info@rescueaccidentassistance.com
Our Claims Management
Service Complaints Procedure
Whilst we will hope
to resolve your complaint as soon as possible we may not be able to consider a
complaint that is made more than six months after you became aware of the cause
of the complaint. We may, at our discretion, consider your complaint outside
this time limit but if we are not prepared to do so, we will write to you to
let you know this.
We will send you a
written acknowledgement of a complaint either electronically or by letter
within five business days of the complaint being received in which will tell
you the name of the person dealing with your complaint. This person will
usually be a person who has not been involved directly in the handling of your
claim and will be authorized to resolve the complaint.
Within 4 weeks of
receiving your complaint we will send you either:
a) A final response
adequately addressing the complaint; or
b) A response to
explain the reasons why were are unable to resolve the complaint and give you
details of when we will next make contact with you.
Within 8 weeks of
receiving your complaint we will send you either:
a) A final response
adequately addressing the complaint; or
b) A response to:
If you are not
satisfied with our response, or if a complaint is not resolved after 8 weeks,
you may refer the complaint to:
The Claims Management
Regulator
PO Box 7824
Burton on Trent
Staffordshire
DE14 9DP
Email: info@claimsregulation.gov.uk
Tel: 0845 450 6858
The
Regulator can review the handling of the complaint and give a direction on
further handling of the complaint. He cannot, however, determine a complaint or
award compensation.
Privacy Policy
Rescue
Accident Assistance Ltd is committed to privacy for everyone who uses this
site. The Data Protection Act requires us to comply with certain regulations,
which are designed to ensure that any personal data you provide to us is
processed with due care and attention.
We only use the information you provide about
yourself when using this website to answer your enquiry or to help us improve
our service to you.
We
do not share this information with any third party except to the extent
necessary to answer your query or deal with your claim. Of course, your details may be
passed onto one of our panel of solicitors should your claim be accepted
because they will need this information to work on your case. With your
consent, your solicitor will also provide us with brief details of the progress
and outcome of your case. This will help us to monitor the performance of our
panel solicitors and the standard of service provided to you.
The
information collected may include:-
·
Name
·
Email / postal address
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Gender
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Telephone numbers
·
Information about your accident and injuries
If
you have opted to provide us with personal information we may use this
information to contact you by email, telephone, fax or post to provide you with
details about our products or services or any other information which we
believe may be of interest to you. If you do not want us to use your
information in this way please contact us at info@rescueaccidentassistance.com
How We Protect Your Information
The
internet is not a secure medium. However we have put in place various security
procedures as set out in this policy.
Firewalls are used to block unauthorised traffic to the servers and the actual
servers are located in a secure location which can only be accessed by
authorised personnel.
We also keep your information confidential. Our internal procedures cover the
storage, access and disclosure of your information.
Incorrect Information
If you
believe that any information we are holding about you is incorrect or
incomplete, please write to or email us as soon as possible. We will promptly
correct any information found to be incorrect.
Fraud
Like
many Credit Hire Organisations, Accident Management Companies or Insurers we
pass information relating to claims to the Netfoil Database operated by Hill
Dickinson LLP. The aim is to help us check information provided and also to
prevent fraudulent claims. We
will pass information relating to this incident to Netfoil and in dealing with
this incident we may search the Netfoil database.
Other Websites
Our website
may contain links to other websites. Once you have clicked on these links, we
don't have any control over the websites you visit. That means we can't be
responsible for the protection and privacy of any information that you provide
when you visit these sites. To check where you stand, please check the privacy
statement of any website you visit.
Website Liability Disclaimer
The information contained in this website is for general information purposes
only and does not constitute legal advice. Whilst we endeavour to keep the information
up-to-date and correct, we make no representations or warranties of any kind,
express or implied, about the completeness, accuracy, reliability, suitability
or availability with respect to the website or the information, products,
services, or related graphics contained on the website for any purpose. Any
reliance you place on such information is therefore strictly at your own risk.
You should obtain qualified professional advice and recommendations before
acting or omitting to act based upon any information provided on or though this
web site. If you have a specific problem you are strongly advised to contact us
so that we can arrange for you to consult an appropriately-qualified
professional.
In no event will we be liable for any loss or damage including without
limitation, indirect or consequential loss or damage, or any loss or damage
whatsoever arising from loss of data or profits arise out of or in connection
with the use of this website.
Every effort is made to keep the website up and running smoothly. However,
we take no responsibility for and will not be liable for the website
being temporarily unavailable due to technical issues beyond our control or
updating.
Copyright Notice
All copyright, trademarks and all other intellectual property rights in the
Website and its content (including without limitation the Website design, text,
graphics and all software and source codes connected with the Website) are
owned by or licensed to Rescue Accident Assistance Ltd..
In accessing the Website you agree that you will access the content solely for
your personal, non-commercial use. None of the content may be downloaded,
copied, reproduced, transmitted, stored, sold or distributed without the prior
written consent of the copyright holder. This excludes the downloading, copying
and/or printing of pages of the Website for personal, non-commercial home use
only.
You may not create a link to this Website from another website or document
without prior written consent from Rescue Accident Assistance Ltd
This website and its content is copyright of Rescue Accident Assistance Ltd
© Rescue Accident Assistance Ltd 2008. All rights reserved.